10+ years Customer Service | Disputes | Ecommerce | Shopify

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelor of Science in Computer Science

Last Active

September 14th, 2024 (yesterday)

Member Since

June 29th, 2015

Profile Description

Your Customer Success Secret Weapon. Revealed. ***

* Tech Ninja (Savvy & Solution-Oriented)
* Goal Getter (Driven & Results-Focused)
* Eagle Eye (Detail-Oriented & Precise)
* MacGyver (Resourceful & Problem-Solver)
* Rock of Trust (Always Reliable & Ethical)

**CUSTOMER SUPPORT SUPERHERO***
* Phone & Email Support (Master Communicator) - Deliver exceptional support through phone and email channels, ensuring clear communication and prompt resolution of customer inquiries and issues.
* Social Media Savvy (Engages & Responds) - Leverage social media platforms to engage with your audience, respond to inquiries, and enhance brand visibility and reputation.
* Feedback Flier (Analyze & Implements) - Analyze customer feedback and implement actionable strategies to improve products, services, and overall customer experience.
* Cold calling

**DISPUTE OR CHARGEBACK DEFENSE MASTER**
* Investigates & Resolves Chargebacks & Disputes (Protects Revenue) - Diligently investigates and resolves chargebacks and disputes to safeguard your revenue and maintain positive customer relationships.
* Collaborates with Teams to Gather Information (Flawless Efficiency) - Works seamlessly with teams to gather crucial information, ensuring efficient operations and effective problem-solving.

**PRODUCT RESEARCH**
* Researches & Studies Products (Sharp Knowledge) - Conducts thorough product research, leveraging sharp knowledge to identify trends, opportunities, and market demands.
* Gathers Insights from FB Library (Data-Driven Decisions) - Utilizes Facebook insights to gather valuable data for informed, data-driven decision-making and strategy development.
* Presents Findings for Approval (Clear & Concise) - Presents research findings and insights in a clear, concise manner for swift approval and implementation.

**TEAM LEADER & MENTOR**
* Trains & Coaches Support Staff (Empowers Growth) - Demonstrated ability to lead and empower teams to achieve excellence.
* Quality Control Champion (Ensures Top-Tier Service) - Extensive experience in implementing quality control measures to uphold service standards.
* Interview Ace (Finds Hidden Talent) - Proficient in identifying and recruiting top talent to support organizational goals.
* Knowledge Base Builder (Updates FAQs & Templates) - Skilled in updating and maintaining knowledge bases to support efficient operations.

Shopify | HelpScout | Facebook Manager | Gmail
Zendesk | Freshdesk | Airwallex | Checkout
Multilogin | NomuPay | Slack | Skype | Close
FB Library (Always Learning & Adapting)

Discover your secret to success! I bring expertise in customer service, team leadership, and dispute resolution to the table. Let's conquer challenges and achieve greatness together!