I have worked for 6 years in Convergys as a technical customer care representative for an American ISP and Cable account.
I am very knowledgeable in terms of basic computer usage (ms office).
I'm also well-trained on internet and network troubleshooting on both mac and windows platforms.
I have also experienced providing help via e-mail and inbound and outbound calls. I am also a CCNA. I can definitely learn fast.
I have experiences where we will be supporting a particular product/feature and our training would just be via an online presentation and that we blind troubleshoot most of the time.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.