Sales Account Manager

As an Appointment setter contacting B2B company offering great service by providing options in how to widen their network for the clients business.

Technical support for Australian Telco company helping the customer resolve their problem by following the Troubleshooting guidelines and escalate the issue.

* Managed a high volume of inbound and outbound calls while providing exceptional customer service to patients. * Scheduled, rescheduled, confirmed, and canceled patient appointments for multiple healthcare providers. * Contacted patients via phone, email, and text message regarding appointment reminders, provider schedule changes, and follow-up care. * Coordinated patient referrals, diagnostic imaging, laboratory appointments, and specialist consultations. * Verified patient demographics, insurance eligibility, authorizations, and benefits prior to appointments. * Updated and maintained accurate patient records in electronic medical record (EMR/EHR) systems. * Assisted patients with telehealth appointments by providing login instructions and troubleshooting basic technical issues. * Responded promptly to patient inquiries regarding appointments, billing questions, insurance concerns, and office policies. * Documented all patient communications, scheduling updates, and provider instructions accurately in the EMR. * Collaborated with physicians, nurses, medical assistants, and office staff to ensure efficient patient care and scheduling. * Handled appointment waitlists, cancellations, and provider schedule adjustments to maximize clinic efficiency. * Reviewed provider schedules daily to identify conflicts and coordinate necessary changes. * Processed medical records requests and ensured patient information remained confidential in compliance with HIPAA regulations. * Escalated urgent patient concerns to the appropriate healthcare provider or clinical team. * Educated patients on pre-appointment instructions, required documentation, and follow-up care. * Maintained professionalism, empathy, and confidentiality while assisting patients from diverse backgrounds. * Prioritized multiple tasks in a fast-paced remote healthcare environment while consistently meeting productivity and quality goals. * Utilized phone systems, email platforms, text messaging tools, Microsoft Office, Google Workspace, and EMR/EHR software to support daily operations. * Built positive relationships with patients by providing compassionate, accurate, and timely assistance throughout the scheduling process.

An experienced of Inside Sales Account Executive involving freight shipment by contacting the Decision Maker of the company and provide great quote for shipment and to be able to help small business owner expands their business in freight needs.

Provided customer service to clients by assisting with rent, mortgage, and car payment inquiries through phone calls, emails, and text messages. Responded to customer questions, explained payment options, resolved account concerns, coordinated with internal departments when necessary, and maintained accurate records of all customer interactions while delivering professional and timely support.

Provided customer service to clients by assisting with rent, mortgage, and car payment inquiries through phone calls, emails, and text messages. Responded to customer questions, explained payment options, resolved account concerns, coordinated with internal departments when necessary, and maintained accurate records of all customer interactions while delivering professional and timely support.