Maila
Customer Service Specialist and Quality Analyst
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.64/hour ($1,280.00/month)
Associates degree
Last Active
July 1st, 2026 (10 days ago)
Member Since
April 8th, 2022
Profile Description
Customer experience, quality, and operations specialist with 10+ years of experience across hospitality, property management, and digital platforms. Extensive background in Tier-2 Airbnb guest and host support, resolving complex cases including rebookings, amenity issues, listing management, and conflict mediation. Highly skilled in administrative support and documentation, with hands-on experience creating revenue summaries, quality scorecards, and reporting performance data using Google Sheets. Known for strong attention to detail, process adherence, and clear communication, with a consistent focus on operational accuracy and delivering seamless, 5-star guest experience.
Top Skills
Office and Administration » Google Sheets
Experience: 5 - 10 years
Office and Administration » Email Management
Experience: 10+ years
Customer Support » Customer Service
Experience: 10+ years
Other Skills
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Manila, NCR
- Tests Taken
- IQ
- Score: 143
- DISC
- Dominance: 14%
- Influence: 7%
- Steadiness: 41%
- Compliance: 38%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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