Louella

Virtual Assistant | E-Commerce VA

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Overview

Looking for part-time work (4 hours/day)

at $4.96/hour ($480.00/month)

Bachelors degree

Last Active

July 3rd, 2026 (16 days ago)

Member Since

April 2nd, 2022

Profile Description

- Responsible for reviewing, confirming, and reporting compliance with process or procedure requirements
- Performs quality audits, documents findings by following required audit process and procedures, provides trend analysis, and participates in audit calibration processes where required- Ensures the desired quality standards are reached by sharing the audit results on a defined frequency
- Creates error trend analysis, scorecards and proposes immediate action plans to operations
- Develop and maintain quality audit processes/procedures
- Acts as point of contact for updates on policies and procedures
- Retain skills in functional area of expertise through frequent "on the role" experiences and ongoing education, training and certification
- Ensure high quality work products and processes, e.g.
- Fact based findings followed
- Independence in audits
- Comply with company's standards, procedures and policies and where relevant the client's policies and practices
- Needs to be able to explain and educate the Operations about the corrective actions and plan future assurance of a high level of support by doing planning and develop strategies to achieve given KPIs.
- Attend training on new/updated products or procedures.