WORK EXPERIENCE:
Online Shop owner
Part time/Side line
Opened on May 2010, address is www.facebook.com/littlemisskikay88
Sells a variety of affordable local and imported products, including women’s shoes and sandals, women’s clothes, accessories and many similar items
NCO, Marikina
Full time
Dealer Support and Customer service representative for Cricket Wireless USA from January 2010 to July 2010
• Top 2 Agent in terms of quality of calls and average call time for the month of April 2010 for the whole site.
• Customer service representative and provides support to Authorized and Premium dealers of Cricket wireless which is a mobile telecommunications company providing unlimited monthly services, pay as you go services, and broadband services to customers based in North America.
• Job description includes troubleshooting of mobile phones, activation of new service, disconnection of service, temporary suspension of services, ESN changes, MDN changes, changing rate plans, accepting payments thru credit/debit cards or check, top ups, explains promotions, adding of features like roaming, ringtones, ring back tones, mobile web, mobile GPS, etc., explains billing history, process payment research and giving of credits to qualified customers.
ICT Group, Marikina
Full time
Customer Service Representative for Virgin Mobile USA from June to August 2009
• Provides troubleshooting of mobile phones, activation of new service, disconnection of services, processes requests of customers when they want to block a harassing caller, ESN changes, MDN changes, adding of features like ringtones, games and applications, accepting payments thru credit/debit cards and checks, top ups, handles fraud issues, and explains promotions.
• Customer Service/Retention - provided courteous and respectful service dealing with customer complaints resulting in 100% rating on performance evaluation on calls screened.
STUDENT NURSE/CLINICAL ROTATIONS:
• Worked under the supervision of a clinical instructor, providing bedside care, treatment and clinical documentation for patients.
• Handled medication administration, dressing changes, IVF’s and all other aspects of nursing care. Facilitated admissions, discharges and transfers; prepared chart notes and other documentation; and participated on interdisciplinary team.
COMPUTER PROFICIENCY
? Proficient in the use of Internet and Microsoft Office Suite: Word, Excel, and PowerPoint.
TRAININGS AND SEMINARS:
Basic Life Support July 2010
Philippine Red Cross, Marikina Chapter, Philippines
First Aid July 2010
Philippine Red Cross, Marikina Chapter, Philippines
Perioperative Nursing November 2009
1967 2nd floor building, Claro M. Recto St. Sampaloc, Manila, Philippines
Integrated Management of Childhood Illness (IMCI) November 2009
1967 2nd floor building, Claro M. Recto St. Sampaloc, Manila, Philippines
Disaster/Emergency Nursing October 2009
1967 2nd floor building, Claro M. Recto St. Sampaloc, Manila, Philippines
Oncology Nursing August 2009
1967 2nd floor building, Claro M. Recto St. Sampaloc, Manila, Philippines
Advanced Cardiac Life Support (ACLS): Acute Biologic Crisis in Communicable Disease Settings September 4, 2008
Ampitheater, San Lazaro Hospital, Manila, Philppines
Young Adult Sexuality and the Internet February 17, 2009
World Citi Medical Center, Quezon City, Philippines
Medical Transcription March 16, 2008
Certificate of completion for (9) units of Medical Transcription
World Citi Medical Center, Quezon City, Philippines
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