Evahmae

Customer Support Specialist/Dispute Manager

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Overview

Looking for part-time work (4 hours/day)

at $4.96/hour ($480.00/month)

Bachelors degree

Last Active

July 7th, 2026 (9 days ago)

Member Since

April 1st, 2022

Profile Description

Dedicated Customer Support & Dispute Manager with a proven track record of delivering high-quality service and driving customer satisfaction in fast-paced eCommerce environments. Over 4 years of experience resolving complex customer inquiries, managing disputes, and ensuring positive post-purchase experiences across platforms like Shopify and PayPal.
Proficient with leading support tools, including Zendesk, Freshdesk, Gorgias, Re:Amaze, and Shopify, with hands-on expertise in handling chargebacks, claims, and escalations across multiple payment platforms. Adept at analyzing customer feedback, identifying service gaps, and delivering actionable insights that improve support operations and reduce dispute rates.
Recognized for strong problem-solving skills, professional communication, and a customer-first mindset. Skilled in collaborating with cross-functional teams—such as fulfillment, product, and finance—to streamline workflows, enhance service quality, and foster long-term customer loyalty. Proven ability to establish and maintain excellent communication and relationships with clients.

Top Skills

E-Commerce » Inventory Management » Quality Control

Human Resources

Office and Administration » Microsoft Excel

Other Skills

Office and Administration » Transcription

Office and Administration » Data Entry

Office and Administration » Travel Planning

Office and Administration » Personal Assistant

Real Estate » Appointment Setting

Office and Administration » Email Management

Basic Information

Age: 30

Gender: Female

Website: Sign Up with Pro Account to View

Address: Dapa, Surigao del Norte

Tests Taken: IQ
Score: 110: DISC
Dominance: 45
Influence: 15
Steadiness: 30
Compliance: 11: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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