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Backend Admin VA | Community, Membership & Customer Support

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Overview

Looking for part-time work (2 hours/day)

at $7.47/hour ($360.00/month)

Bachelors degree

Last Active

June 24th, 2026 (today)

Member Since

March 29th, 2022

Profile Description

Hi, I'm Rhoxan. I help coaches, membership-based businesses, and online communities stay organized and responsive behind the scenes through customer support, admin support, and community-related operations.

With over 6 years of experience in customer service and administrative support, I bring reliability, clear communication, and strong attention to detail to digital businesses.

I currently support a subscription-based online community where I assist with member inquiries, subscription verification, access management, payment concerns, documentation tracking, and community-related admin tasks.

I have experience maintaining organized records, managing backend workflows, updating FAQs and documentation, coordinating member-related concerns, and supporting day-to-day community operations.

I also use Google Sheets for tracking and organization, and have created a semi-automated renewal reminder system using Google Sheets and Apps Script to help streamline member renewal follow-ups and reduce manual work.

I can help with:

• Customer and member support
• Inbox and email organization
• Subscription and access verification
• Payment concern coordination
• Google Sheets tracking and updates
• Documentation and FAQ maintenance
• Community backend support
• Workflow and records organization
• Basic content calendar support
• Canva graphics and caption drafting

I work best with coaches, course creators, membership-based businesses, and small online teams who need dependable backend support with light content and community assistance.

Availability: Part-time, 5–10 hours per week

Rate: PHP 450/hour depending on scope

If you're looking for someone organized, proactive, and easy to communicate with, I'd be happy to support your business.

Top Skills

Office and Administration » Email Management

Experience: 5 - 10 years

Manage inbox communication, respond to client and customer concerns, organize messages, and ensure timely follow-ups. Experienced in both corporate and online business settings.

Customer Support » Customer Service

Experience: 5 - 10 years

6+ years of professional customer service experience in corporate settings and digital environments. Skilled in handling inquiries, resolving concerns, managing client communication, and maintaining professional relationships with clarity and empathy.

Office and Administration » Administrative Support

Experience: 5 - 10 years

Strong background in documentation, reporting, task coordination, and structured workflow management. Detail-oriented and reliable in supporting daily operations.

Other Skills

Marketing » Social Media Management » Community Moderation

Experience: 6 months - 1 year

Support online communities through member approvals, inquiry handling, access-related concerns, community guidelines, and engagement support. Experienced in maintaining organized member experiences and supporting community growth.

Office and Administration » Google Workspace

Experience: 2 - 5 years

Use Google Sheets for member tracking, documentation, renewal monitoring, and workflow organization. Experienced with Google Docs, Drive, and creating a semi-automated renewal reminder system using Google Sheets and Apps Script.

Office and Administration » Time Managment

Experience: 5 - 10 years

Strong ability to prioritize tasks, manage deadlines, and maintain organized workflows within limited hourly schedules. Experienced in delivering consistent output in both corporate and remote environments without requiring constant supervision. Focused on efficiency, accountability, and results-driven execution.

Virtual Assistant

Experience: 6 months - 1 year

Provide virtual assistant support including customer service, inbox management, documentation, member support, Google Sheets tracking, and workflow organization. Experienced in supporting online communities and membership-based businesses.

Marketing » Social Media Management

Experience: 6 months - 1 year

Managed community engagement and content scheduling for Facebook pages and groups. Focused on building connection and responsiveness rather than vanity metrics.

Basic Information

Age: 33

Gender: Female

Website: Sign Up with Pro Account to View

Address: Gasan, Marinduque

Tests Taken: IQ
Score: 118: DISC
Dominance: 22
Influence: 11
Steadiness: 45
Compliance: 22: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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