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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Graduate of Bachelor of Secondary Education

Last Active

June 24th, 2026 (today)

Member Since

March 26th, 2022

Profile Description

Customer Service Specialist | E-commerce Support | Virtual Assistant

I am a Customer Service Specialist with nearly 5 years of experience providing email, chat, and phone support in remote and BPO environments.

My background includes supporting Shopify e-commerce and dropshipping businesses, handling order inquiries, tracking, refunds, cancellations, replacements, and escalations. In my most recent role as a Customer Service Lead Specialist, I managed high-volume customer support while coordinating with suppliers and fulfillment teams to resolve issues efficiently.

I consistently strive for excellence—whether handling customer concerns, solving problems, or maintaining accuracy in fast-paced environments. I take pride in delivering high-quality work and ensuring customer satisfaction at all times.

I am reliable, detail-oriented, and committed to providing professional and consistent customer service.

Top Skills

Customer Support » Customer Service

Experience: 2 - 5 years

Proven Customer Service Representative with a track record of excellence at Qwest BPO Inc., where I excelled as a Subject Matter Expert. Demonstrated expertise in CRM and critical thinking, notably as the Top Agent for June 2020 at Sykes Asia Inc. / Sitel. Specialized in elevating customer experiences through advanced call and email support techniques.

Other Skills

Basic Information

Age: 31

Gender: Female

Website: Sign Up with Pro Account to View

Address: Dipolog, Zamboanga del Norte

Tests Taken: IQ
Score: 109: DISC
Dominance: 18
Influence: 7
Steadiness: 37
Compliance: 38: English
B2(Upper Intermediate)

Government ID: Sign Up with Pro Account to View

“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”