A results-oriented professional with a strong background in business development support and creative solutions. Known for exceptional communication skills, a dynamic work approach, and the ability to manage tasks efficiently under tight deadlines. Highly adaptable, proactive, and driven to contribute to organizational goals through strategic execution and innovative thinking.
Core Competencies & Expertise
Lead Generation: Skilled in researching and identifying high-quality leads, qualifying prospects, and building sales to support business growth. Utilizes strategic methods to pinpoint potential opportunities and initiate contact effectively.
Appointment Setting & Cold Calling: Experienced in professional outreach through cold calls and appointment setting, with the ability to establish rapport quickly, handle objections, and secure meaningful engagements. Comfortable working with CRM systems and managing follow-ups to ensure continuity and conversion.
Communication & Relationship Building: Strong verbal and written communication skills that support client interactions, stakeholder engagement, and team collaboration. Approachable and articulate in conveying value propositions and representing brand objectives.
STR VA: Expert in managing guest messaging, bookings, calendars, and coordination of cleaning/maintenance to support smooth rental operations and positive guest experiences.
E-Commerce Customer Support: Experienced in responding to customer messages and resolving online order issues promptly and professionally to enhance satisfaction and maintain a positive brand reputation.
Graphic Design (Canva): Proficient in Canva for creating visually compelling graphics, marketing visuals, social media content, presentations, and branding materials. Adept at transforming ideas into polished visual outputs that align with brand identity.
Time & Task Management: Demonstrates excellent organization and prioritization skills. Reliable in managing multiple responsibilities simultaneously and delivering quality results within expected timeframes.
Professional Qualities
Highly motivated and goal-driven with a strong commitment to achieving objectives.
Strong problem-solving mindset and a willingness to take initiative.
Creative thinker with the ability to provide fresh ideas and strategic recommendations.
Energetic, approachable, and able to work collaboratively in team environments.
Tools I have used for calling:
-Ricochet360 Dialer
-Grasshopper Dialer
-RingCentral
-DialPad
-Calltools
Tools for Listing, CRM :
-Microsoft Excel Sheet
-Google Sheets
-HubSpot
-Guesty
-Hostaway
E-commerce :
-Shopify
-Amazon
Apps for communication:
-WhatsApp
-Zoom
-Google Meet
-Slack
-Microsoft
-
-Microsoft
Tools & Software Proficiency:
- Gmail & Google Workspace (Docs, Sheets, Drive)
- Google Sheets & Microsoft Excel
- Microsoft Office (Word, Excel, PowerPoint)
- Dialers
- Canva
- AutoCad
- AI Tools (ChatGPT, ImageGPT, Gemini)
- Calendly
- Notion
- ClickUp
Social Media :
-Instagram
-Tiktok
-X
-LinkedIn
Payment Processing:
-Wise
-Gcash
Experience: 1 - 2 years
Conducted high-volume outbound cold calls to introduce products/services, identify needs, handle objections, and advance prospects to the next stage of the sales cycle.
Experience: 1 - 2 years
Generated high-quality leads through directory and marketing efforts, ensuring accurate capture of contact information for follow-up.
Experience: 1 - 2 years
Set appointments with qualified leads through outbound calls, follow‑up emails, and CRM tracking to support sales team engagement.
Experience: 1 - 2 years
Provided attentive support to customers, actively listening to needs and offering accurate solutions to improve satisfaction and retention.
Experience: 1 - 2 years
Designed engaging visual content using Canva, including social media graphics, banners, and promotional materials.
Experience: 1 - 2 years
Entered and updated records in CRM and database systems with high attention to detail, supporting efficient data tracking and reporting
Experience: 1 - 2 years
Monitored social media trends and platform updates to keep content relevant and effective.
Experience: 1 - 2 years
Conducted warm calling to prospects who previously engaged with marketing campaigns or expressed interest, increasing the chances of positive conversations and conversions.
Experience: 1 - 2 years
Managed calendars by scheduling meetings, appointments, and reminders while avoiding conflicts and ensuring timely updates.
Experience: 1 - 2 years
Organized and maintained email systems using folders, labels, and filters to improve accessibility and reduce clutter.
Experience: 1 - 2 years
Coordinated communication across teams, sharing updates and schedules to keep projects and workflows aligned.
Experience: 1 - 2 years
Made outbound calls to prospective and existing customers to introduce products/services and generate interest.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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