Administrative and Operations Assistant | Reporting | Documentation | Task Coord

Supported three different client accounts, including being selected twice as a pioneer CSR for newly launched accounts. Handled high volumes of inbound calls and emails while maintaining accuracy and service quality. Assisted in clearing backlogs to improve response time and customer satisfaction. Processed customer refunds in accordance with company policies and procedures. Utilized Salesforce and PureCloud to manage cases, document interactions, and track resolutions. Contributed to creating process documentation to guide newly hired team members. Consistently recognized as one of the top-performing agents based on productivity and quality metrics.

Managed product setup, updates, and data accuracy across systems. Prepared weekly competitor activity and pricing reports to support business decisions. Coordinated with suppliers for audit requirements, warranty claims, and required documentation. Drafted range posters, website product details, and product launch documents for new products. Reviewed promotional communications and entered pricing in NAV to ensure sales prices were accurate before promotion starts. Generated inventory and sales reports using data cubes for tracking and analysis. Used AI tools such as ChatGPT and Gemini AI to create product images and content for monthly bulletins and marketing materials. Managed the shared team inbox, ensuring timely responses and proper follow-ups. Recognized as Employee of the Year (2025) and Employee of the Month (3×). Attended a one-week training at the head office in Australia to strengthen product knowledge.

Assisted in setting up the business, preparing documents, workflows, and admin tasks before launch. Helped manage daily operations during the first two years after opening. Personally checked warehouse deliveries, counting and verifying items one by one to make sure everything was complete. Handled deliveries myself, transporting items to various towns and client locations. Processed warehouse billing for services rendered and ensured accurate documentation. Managed payments for subcontracted drivers, cross-checking delivery documents before processing. Managed company email for delivery requests and assisted in scheduling drivers.

Created, updated, and maintained spreadsheets for reporting, data tracking, and operational needs. Comfortable with formulas, tables, and organizing large data sets.

Handled high volumes of data entry and updates, maintaining accuracy across multiple systems. Updated spreadsheets, product databases, and shared documents to ensure information was correct and easily accessible.

Maintained accurate records for products, clients, and internal operations. Prepared reports, bulletins, and documentation for launches, audits, and internal communications. Ensured compliance with company standards and supported decision-making with reliable data.

Tracked daily tasks and deadlines across multiple projects. Followed up with team members, suppliers, and partners to ensure all action items were completed efficiently. Familiar with task tracking systems and workflow forms.

Communicated with suppliers and external partners to ensure timely completion of tasks and deliverables. Assisted with documentation follow-ups, reporting, and maintaining strong professional relationships.

Worked closely with international teams, using shared drives and cloud systems to ensure seamless communication and task tracking.