I'm a Team Leader who works on tasks such as the following:
Data Analysis
-Gather data, and develop short and long-term action plans.
-Generate reports showing performance trends and projections.
Team Management-Coaching the team to help them perform at their best and exceed client KPIs-Keeping the team motivated and engaged-Reviewing and
fixing agent time cards and payouts
I also have experience as a Customer Service Representative handling sales, retention, customer and technical service accounts
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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