Social Media Virtual Assistant, Customer Support

80 ID PROOF
EXPECTED SALARY
Php 30,000.00/month ( $582 USD )
20 hrs/wk ( $7.27 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
6 years in BPO and VA Industry
CURRENT EMPLOYMENT STATUS
Hired Full Time on Dec 9, 2018.
BASIC INFORMATION
Age:
31
Gender:
Female
Tests Taken:
IQ
Score:  125

DISC
Compliance:5
Dominance:371
Influence:41
Steadiness:17

English
 C2(Advanced/Mastery)
Last Active:
2019-05-19
Member Since:
2015-05-31
SKILL SUMMARY

Hello! My name is Dosza, you can also call me by my nickname "Lynn". I am a freelance Virtual Assistant and Customer Support Specialist for more than 6 years now. I am an efficient and dependable assistant with various experience and expertise in digital marketing and customer service field. Highlights of my experience include:

Virtual Assistant Skills
* SOCIAL MEDIA
Managing Social Media Account (Twitter, Facebook, Instagram, Pinterest)
Engagement
Setting-up FB Ads
Create Social Copy to promote new Blog
Basic Graphic Design through Canva
Content Curation

* GENERAL VA
Managing E-commerce sites like Etsy, Shopify and Amazon>Email Management
Calendar Management
Data Entry
Product Research
Arrange travel itineraries
Inventory Management
Order Processing

*Customer Service Skills

Communicates well with customers via phone, email and chat
Attentiveness
Ability to use positive language Ability to handle irate customers and empathize with them

*SEO
Link Building - Inspecting and Personalization

My Job Experience Includes:

Vulpine Interactive
Position: Social Media Virtual Assistant
Employment: November 2016 - May 2018
Client Location: San Diego,  USA

- Blog Post Promotion through Social Media PlatformsSchedule content via Hootsuite
-Create weekly/monthly reports
-Content curation
-Social Media Building (Twitter, FB and Pinterest)
-Messaging Followers on Pinterest
-Schedule events on Meetup
-Create social media calendar facebook="">
-Adding Products on client's FB shop
-Creating social media graphics via Canva
-Prepares Weekly and Monthly Reports
-Create rebranded links on Rebrandly

Tools Used: Asana, Slack, Audiense, OnlyPult, SocialBee, Hootsuite, Wistia, Websta, Facebook for Business, Canva, Meetup, Rebrandly,Meetup

Inspire Fitness          
Customer Support
Employment: May 2016 - February 2018
Location: Perth,  Australia

-Provide customer support through Email, Chat and Facebook page
-Answering comments from members and potential customers on Facebook and Instagram
-Assists in building campaigns in Infusionsoft
-Add new customers in Infusionsoft
-Setup new membership in Clubworx
-Assists new members on how to book classes
-Helps send email blasts to members/prospects on Infusionsoft
-Checks for new leads on our Instapage and Clickfunnels site
-Creates content or images for Facebook posting using Choti
-Prepares weekly reports
-Help process payments on Stripe
-Basic Tech Support for members who are unable to gain access to the portal or unable to book classes

Tools Used: Infusionsoft, WordPress, Canva, Facebook for Business, Instapage, ClickFunnels, Clubworx, MindBody App, Drift, Stripe


Organization Name/Client: Dawn Clark Productions/ Tonette Diocan           
Position: Customer Support
Employment: November 2016 - February 2018
Location: Los Angeles, CA

-Provide customer support through Email via Helpscout and Live chat
-Assists in building campaigns in InfusionsoftHelp send out email using Infusionsoft or SendLaneBasic Audio and Video DdudwvmGjmeoukm content or images for Facebook posts using Pcdxx
Tools Used: SnapEngage, LiveChat,HelpScout, Slack, Infusionsoft, WordPress, Canva, Facebook for Business, ClickFunnels, Basic HTML and Webdesign (CSS)


Shop Akamai, LLC
                   
Position: Customer Support for Amazon Seller Account
Employment: August 2015 – September 2016
Client Location: Honolulu, Hawaii 

-Provide support  and update customers regarding the status or their order via phone, email or through Amazon Seller Central
-Handles A-Z claimsProcess customer’s order through dropshipping
-Process customer returns and refunds
-Liaise with suppliers and manufacturers
-Looking for another source/supplier for out of stock or back ordered items
-Manage inventory - makes sure that there are enough stocks from the suppliers/source to prevent cancellation
-Additional Tasks: Research and lists new items/products based from fresh keys or top products from Jungle ScoutFinding new source/supplier and look for items that will be listed in our seller account
-Ensure that the listed items is ranked 1st, 2nd or 3rd

Tools Used: Amazon Seller Central account, Google Drive, Jungle Scout, Priceblink, AppeagleEcom Inventory Solutions

Organization Name/Client: Topline Consulting              
Position: Virtual Assistant, Telemarketing and Lead Generation
Employment: December 2014 - December 2015
Client Location: Brisbane,  QLD

-Make Outbound Calls to decision makers of SMEs and introduce consultancy programs
-Appointment Setting
-Calendar Management
-Social Media Marketing
-Data Entry
-Customer Service

Client/Campaign: BFG Wealth Management Group
-Make outbound calls to potential customers who might be interested to purchase investment properties
-Lead Generation
Makes sales reports and forecasts

Client/Campaign: Australian Asset Protection
-Make outbound calls to potential small business owners and invite them to come to a seminar on Asset Protection and Tax Reduction

Program/s Used: Zoho, Intraport, Dialer, Hootsuite


Organization Name: Dwpuauylavv.fal
Position: Telemarketer and Lead Generation
Employment: August 2013 – December 2014

Client/ Campaign: Yvsrhuzrv.wmb (Chigaco, USA) - Heung Park 20 hrs/weekContacts potential customers and introduce our products and services such as banners, flyers or any printed material for their business and set appointment to meet up with onshore sales personnel.

Client/Campaign: Dia Nirvana Wellness (Miami, Florida) – Bren Mathews 10 hrs/week
Contacts Travel Agencies / Spas and introduce our luxury vacation packages and set an appointment to meet up with onshore sales personnel.
Client/Campaign: Incentive Profits- Paul Turner 10hrs/weekContacts USA based small businesses to sell incentive certificates.
Tools Used: Zoho CRM, VICI Dialer


Organization Name/Client: CardPro Group of Companies/ Adam Ducquet & Rose Nel Yap
Position: Customer Service/ Accounts
Employment: May 2012 – July 2013
Client Location: Melbourne,  VIC and Shenzhen,  China

-Accept inbound calls from customers and answer inquiries regarding the status of their card order
-Assist new customers on how to navigate our online job system, how to place their order, where to upload artworks, where to place notes and etc.
-Update customers every day through email and calls as to the status of their card orders, if it will be delayed and when the goods will be dispatched from our factory in Shenzhen, China
-Communicates with the Chinese staff through Skype on the statuses of each order, help prepare lists of orders that are ready for consolidated dispatch etc.

Accounts and Collections:
-Organizes which customers has a 30-day credit or on a Prepayment plan
-Creates Sale Invoices and Purchase Invoice before they are sent to production -Send out Sale Invoices to customers once the goods are ready for dispatch and collect prepayment
-Ensure that the customers did receive the Sale Invoice and to remind them 2 weeks before the due of the invoice through email and phone call
-Process credit card payments through E-way
-Compare the customer’s Purchase Order with our price list, and confirm any variation with the customer’s Business Development Manager in Australia with regards to card pricing
-Ensure that Sale Orders are made and done correctly in Saasu Online Accounting and sent a copy to the customer.
-Creates the Purchase Orders and send to our suppliers
-Sends weekly report to the Finance Manager

Tools Used: Cardpro website, Salesforce, SAASU Online Accounting

Organization Name: Xlibris Philippines Inc.Position:
Sales Representative (Publishing and Book Sales)Employment:
July 12, 2010 to January 2012
Client Location: Cebu City,  Philippines 

 Publishing Consultant:
-Contacts aspiring authors who want to self- publish their manuscript
-Discuss with aspiring authors their publishing options
-Discuss how the self- publishing process goes and what the author should expectIntroduce the different publishing package that soothes their manuscript’s publishing needs and the author’s budget.
-Convinces the author to self-publish and close the sale.

Book Sales:

-Make outbound and inbound calls from authors who are interested to buy copies of his/her book and to upsell their book orders by providing information on how much they can save by doing a large bulk order in terms of price per copy, shipping cost and profit.
-Educate recently published authors on how they can maximize their book’s sales potential through self-promotion and large bulk orders.

Tools Used: Salesforce, ELAN Ordering System

Thank you for taking the time to go through my Resume.

I look forward to working with you soon! 

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Personal Assistant
  • Research
  • Speaking
  • Writing
  • Social Media Marketing
  • Telemarketing
  • Facebook Ads
  • Wordpress
  • Inventory Management
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation

Office & Admin (Virtual Assistant)
EXPERIENCE

I'

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Personal Assistant
  • Research

English
EXPERIENCE

I am fluent in writing and speaking in English. I also had a quick ESL gig way back in 2012 through Rarejob.com where I teach Japanese students the English language.

SKILL RATING
  • Speaking
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Editing Proofreading

Marketing & Sales
EXPERIENCE

I have 4 years experience in Sales. 2 years in Author Solutions as Sales Rep and 2 years as Telemarketer at Topline Consulting

SKILL RATING
  • Craigslist Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Sales Representative
  • SEO
  • Social Media Marketing
  • Telemarketing
  • YouTube Marketing

Advertising
SKILL RATING
  • Amazon Product Ads
  • Facebook Ads
  • Google AdWords
  • Instagram Ads
  • Youtube Ads

Web Development
SKILL RATING
  • Infusionsoft
  • Shopify

Webmaster
SKILL RATING
  • Wordpress

Graphics & Multimedia
SKILL RATING
  • Graphics Editing
  • Photoshop
  • Video Editing

Finance & Management
EXPERIENCE

I worked for a company called Cardpro Australia where one of my responsibility includes order processing, invoicing, bookkeeping and collection. We used Salesforce in managing our leads, Saasu Online Accounting for invoicing and E-way to process credit card payments. I also take care of collecting payments from our clients in Europe. I also managed an Amazon reseller page (ShopAkamai LLC) in 2015, where I manage the inventory and take care of our product researchers payroll.

SKILL RATING
  • Bookkeeping
  • Inventory Management
  • Payroll

Customer Service & Admin Support
EXPERIENCE

In my 8 years of experience working in the BPO and Freelance industry, I've mostly handled Customer Service and Admin Support roles. I'm an expert at handling customer inquiries and providing a positive resolution to any customer concerns.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Project Management
SKILL RATING
  • Other Project Management