Current Employment Status:
Hired Full Time on Dec 9, 2018
Hello! My name is
Virtual Assistant Skills
* SOCIAL MEDIA
Managing Social Media Account
Setting-up FB Ads
Create Social Copy to promote new Blog
Basic Graphic Design through Canva
* GENERAL VA
Managing E-commerce sites like Etsy, Shopify and Amazon
Arrange travel itineraries
*Customer Service Skills
Communicates well with customers via phone,
Ability to use positive language Ability to handle irate customers and empathize with them
Link Building - Inspecting and Personalization
My Job Experience Includes:
Position: Social Media Virtual Assistant
Employment: November 2016 - May 2018
Client Location: San Diego, USA
- Blog Post Promotion through Social Media PlatformsSchedule content via Hootsuite
-Create weekly/monthly reports
-Social Media Building
-Messaging Followers on Pinterest
-Schedule events on Meetup
-Create social media calendar
-Adding Products on client's FB shop
-Creating social media graphics via Canva
-Prepares Weekly and Monthly Reports
-Create rebranded links on Rebrandly
Tools Used: Asana, Slack, Audiense, OnlyPult, SocialBee, Hootsuite, Wistia, Websta,
Employment: May 2016 - February 2018
Location: Perth, Australia
-Provide customer support through
-Answering comments from members and potential customers on
-Assists in building campaigns in Infusionsoft
-Add new customers in Infusionsoft
-Setup new membership in Clubworx
-Assists new members on how to book classes
-Checks for new leads on our Instapage and Clickfunnels site
-Creates content or images for
-Prepares weekly reports
-Help process payments on Stripe
-Basic Tech Support for members who are unable to gain access to the portal or unable to book classes
Tools Used: Infusionsoft, WordPress, Canva,
Organization Name/Client: Dawn Clark Productions/ Tonette Diocan
Position: Customer Support
Employment: November 2016 - February 2018
Location: Los Angeles, CA
-Provide customer support through
-Assists in building campaigns in InfusionsoftHelp send out
Tools Used: SnapEngage, LiveChat,HelpScout, Slack, Infusionsoft, WordPress, Canva,
Shop Akamai, LLC
Position: Customer Support for Amazon Seller Account
Employment: August 2015 – September 2016
Client Location: Honolulu, Hawaii
-Provide support and update customers regarding the status or their order via phone,
-Handles A-Z claimsProcess customer’s order through dropshipping
-Process customer returns and refunds
-Liaise with suppliers and manufacturers
-Looking for another source/supplier for out of stock or back ordered items
-Manage inventory - makes sure that there are enough stocks from the suppliers/source to prevent cancellation
-Additional Tasks: Research and lists new items/products based from fresh keys or top products from Jungle ScoutFinding new source/supplier and look for items that will be listed in our seller account
-Ensure that the listed items is ranked 1st, 2nd or 3rd
Tools Used: Amazon Seller Central account, Google Drive, Jungle Scout, Priceblink, AppeagleEcom Inventory Solutions
Organization Name/Client: Topline Consulting
Position: Virtual Assistant, Telemarketing and Lead Generation
Employment: December 2014 - December 2015
Client Location: Brisbane, QLD
-Make Outbound Calls to decision makers of SMEs and introduce consultancy programs
-Social Media Marketing
Client/Campaign: BFG Wealth Management Group
-Make outbound calls to potential customers who might be interested to purchase investment properties
Makes sales reports and forecasts
Client/Campaign: Australian Asset Protection
-Make outbound calls to potential small business owners and invite them to come to a seminar on Asset Protection and Tax Reduction
Program/s Used: Zoho, Intraport, Dialer, Hootsuite
Position: Telemarketer and Lead Generation
Employment: August 2013 – December 2014
Client/Campaign: Dia Nirvana Wellness (Miami, Florida) – Bren Mathews 10 hrs/week
Contacts Travel Agencies / Spas and introduce our luxury vacation packages and set an appointment to meet up with onshore sales personnel.
Client/Campaign: Incentive Profits- Paul Turner 10hrs/weekContacts USA based small businesses to sell incentive certificates.
Tools Used: Zoho CRM, VICI Dialer
Organization Name/Client: CardPro Group of Companies/ Adam Ducquet & Rose Nel Yap
Position: Customer Service/ Accounts
Employment: May 2012 – July 2013
Client Location: Melbourne, VIC and Shenzhen, China
-Accept inbound calls from customers and answer inquiries regarding the status of their card order
-Assist new customers on how to navigate our online job system, how to place their order, where to upload artworks, where to place notes and etc.
-Update customers every day through
-Communicates with the Chinese staff through
Accounts and Collections:
-Organizes which customers has a 30-day credit or on a Prepayment plan
-Creates Sale Invoices and Purchase Invoice before they are sent to production -Send out Sale Invoices to customers once the goods are ready for dispatch and collect prepayment
-Ensure that the customers did receive the Sale Invoice and to remind them 2 weeks before the due of the invoice through
-Process credit card payments through E-way
-Compare the customer’s Purchase Order with our price list, and confirm any variation with the customer’s Business Development Manager in Australia with regards to card pricing
-Ensure that Sale Orders are made and done correctly in Saasu Online Accounting and sent a copy to the customer.
-Creates the Purchase Orders and send to our suppliers
-Sends weekly report to the Finance Manager
Tools Used: Cardpro website, Salesforce, SAASU Online Accounting
Organization Name: Xlibris Philippines Inc.Position:
Sales Representative (Publishing and Book Sales)Employment:
July 12, 2010 to January 2012
Client Location: Cebu City, Philippines
-Contacts aspiring authors who want to self- publish their manuscript
-Discuss with aspiring authors their publishing options
-Discuss how the self- publishing process goes and what the author should expectIntroduce the different publishing package that soothes their manuscript’s publishing needs and the author’s budget.
-Convinces the author to self-publish and close the sale.
-Make outbound and inbound calls from authors who are interested to buy copies of his/her book and to upsell their book orders by providing information on how much they can save by doing a large bulk order in terms of price per copy, shipping cost and profit.
-Educate recently published authors on how they can maximize their book’s sales potential through self-promotion and large bulk orders.
Tools Used: Salesforce, ELAN Ordering System
Thank you for taking the time to go through my Resume.
I look forward to working with you soon!
I am fluent in writing and speaking in English. I also had a quick ESL gig way back in 2012 through Rarejob.com where I teach Japanese students the English language.
I have 4 years experience in Sales. 2 years in Author Solutions as Sales Rep and 2 years as Telemarketer at Topline Consulting
I worked for a company called Cardpro Australia where one of my responsibility includes order processing, invoicing, bookkeeping and collection. We used Salesforce in managing our leads, Saasu Online Accounting for invoicing and E-way to process credit card payments. I also take care of collecting payments from our clients in Europe. I also managed an Amazon reseller page (ShopAkamai LLC) in 2015, where I manage the inventory and take care of our product researchers payroll.
In my 8 years of experience working in the BPO and Freelance industry, I've mostly handled Customer Service and Admin Support roles. I'm an expert at handling customer inquiries and providing a positive resolution to any customer concerns.
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