Current Employment Status:
Hired Full Time on Dec 9, 2018
I am a seasoned Virtual Assistant and Customer Support Specialist with more than 6 years of experience in various fields such as Social Media, Real Estate, Dental, Fitness, Telecom, Manufacturing, and E-commerce. Highlights of my experience include:
Virtual Assistant Skills
* SOCIAL MEDIA
Managing Social Media Account
Setting-up FB Ads
Create Social Copy to promote new Blog
Basic Graphic Design through Canva
* GENERAL VA
Managing E-commerce sites like Etsy, Shopify and Amazon
Arrange travel itineraries
*Customer Service Skills
Communicates well with customers via phone,
Ability to use positive language Ability to handle irate customers and empathize with them
Link Building - Inspecting and Personalization
I look forward to working with you soon!
I am fluent in writing and speaking in English. I also had a quick ESL gig way back in 2012 through Rarejob.com where I teach Japanese students the English language.
I have 4 years experience in Sales. 2 years in Author Solutions as Sales Rep and 2 years as Telemarketer at Topline Consulting
I worked for a company called Cardpro Australia where one of my responsibility includes order processing, invoicing, bookkeeping and collection. We used Salesforce in managing our leads, Saasu Online Accounting for invoicing and E-way to process credit card payments. I also take care of collecting payments from our clients in Europe. I also managed an Amazon reseller page (ShopAkamai LLC) in 2015, where I manage the inventory and take care of our product researchers payroll.
In my 8 years of experience working in the BPO and Freelance industry, I've mostly handled Customer Service and Admin Support roles. I'm an expert at handling customer inquiries and providing a positive resolution to any customer concerns.
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