Manager, Trainer, CSR, TSR, Outbound Sales, EA/VA, Chat Supp

Overview

Looking for full-time work (8 hours/day)

at $11.36/hour ($1,999.99/month)

Bachelors degree

Last Active

May 15th, 2024 (yesterday)

Member Since

May 28th, 2015

Profile Description

1. Training Manager (Homebase) | Red Pocket Mobile
April 2012 - March 2019
A. CSR/Chat and Email Support/Dealer Support Duties: Answering general product inquiries, order placement, phone number transfer and release, cellular device configuration, provides troubleshooting steps for service issues.
B. Training Manager/Help Desk Duties: Responsible for training new hires and answers inquiries from customer service representatives about their call concerns. Verifies and approves the troubleshooting steps from customer service representatives. Products: Refills, SIM cards, MiFi devices, Cellular Phones Experience with JIRA ticketing system and KAYAKO chat software.
2. Virtual Assistant/Team Lead | Churchill Education 
June 2015 – November 2016
Team Lead Tasks: - Daily Huddle to check on task status - Answer inquiries of VAs - Disseminate updates to VAs
Student contact: - “touch-base” phone calls & emails - Schedule phone calls with trainers - Let students know their results - Thank students for sending work in - Send out emails on behalf of the trainer
Admin Tasks: - Upload student work and/or emails that are sent in - Upgrade to see actual info off units of competency - Audit/Update tags/Student transfers - Document notes/tasks from student contact - Centrelink letters - Letters of enrolment - Upgrade to see actual info off a unit of study - Send out broadcasts - Audit/Update tags/Student transfers Mentor Contact: - Video/Upgrade to see actual info skype & email - Check mentor inbox as needed (e.g. if I have a large teaUpgrade to see actual infoeting, I ask JM to keep an eye on things in case there is something urgent) - Complete admin tasks (e.g. meeting minutes, letter to the school principal) - Book and manage my calendar
3. OIC Account Manager | Northern Miles Outsourcing
June 2013 - December 2013
Responsible for maintaining agent productivity and meeting quota for the client. Responsible for maintaining a good relationship with the clients we work with. Encourages the agents and creates a positive atmosphere to boost employee’s self-esteem.
4. Inbound/Outbound CSR | AlphaNet Communications Int’l
November 2012 to June 2013
Accounts: Medical Alert, Home Security, and Loans Duties: Responsible for order placement of Medical Alert (inbound) products for seniors. Responsible for lead generation and placement of orders for home security (outbound) and loan applications (outbound)
5. Customer Service Representative | Sitel
February 2010 to November 2012
Account: Digital River Incorporated (online store reseller for thousands of online stores) Duties (Phone call & Email): Responsible for answering product inquiry and upselling, order placement, technical support assistance in downloading and installation of digital products, shipping inquiry, refund or exchange of defective products. Sample products: Avast, Trend Micro, Kaspersky, Adobe, Ubisoft, MattyCollector