Results-driven Medical Virtual Assistant with 4+ years of experience supporting U.S.-based
psychiatric and healthcare practices remotely, and 7+ years of client-facing customer service
experience. With a strong nursing background, combines clinical knowledge with administrative
expertise in EMR/EHR documentation, medication prior authorizations, insurance verification,
patient intake, provider calendar management, billing support, and HIPAA-compliant
communication.
Proven ability to optimize provider schedules, manage high-volume patient interactions,
coordinate with pharmacies and insurers, and maintain accurate, secure documentation.
Tech-savvy, detail-oriented, and capable of working independently in a fast-paced virtual
healthcare environments while ensuring regulatory compliance and enhancing patient care
satisfaction.
SKILLS/ AREA OF EXPERTISE
- HIPAA Trained
- Medication Prior Authorizations (Cover
- Insurance Verification & Eligibility Checks
- EMR/EHR Documentation & Chart Management
- Scheduling and Administrative Support for Psychiatric, Talk Therapy, and Physical Therapy
Providers
- Patient Intake & Dispute Resolution
- Calendar & Inbox Management
- Superbill & Invoice Processing
- Prescription & Pharmacy Coordination
- Compliance Reporting & Documentation
- Customer Service & Client Retention and Remote Team Collaboration
TOOLS
EHR/EMR: Therabill, Practice Fusion, Hellonote, Charmhealth, Therabill
Insurance & Authorizations: Availity, Payer Portals, Cover
Billing & Payments: Paychex, Wave, Square
Patient Communication: Spruce Health, iPlum, Vonage, Zoom, WhatsApp, Ringcentral, Gvoice
Scheduling: Zocdoc
Microsoft Office Suite (Word, Excel, Outlook)
Google Workspace (Docs, Sheets, Drive, Gmail, Calendar)
Team Communication:
Zoom, WhatsApp, Teams
Linkend
www.
Resume link :
Video introduction link :
Certifications
Medical Virtual Assistant 101 – Medical Administrative VA Growth PH | Issued Jan 2025
Medical Virtual Assistant 102 – Medical BillingVA Growth PH | Issued Jan 2025
HIPAA for Business AssociatesVA Growth PH | Issued Jan 2025
Virtual Assistant / Social Media Marketing Virtual Assistant Training Philippines | Issued Mar 2022
New York Infection ControlPremiere Continuing Education | ID: NYSDOH
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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