i have some background about handling credit and collections.
i handled customer service with both att and vonage telecoms as an agent.
i can do quality checking to calls that was recorded and done by an agent over the phone.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.