Customer Care Specialist/Technical Support/Sales Representative/Process Associate

I have over 10 years of experience in the BPO industry, supporting global clients in various roles such as customer service, technical support, sales, healthcare assistance, collections, and virtual assistance. I’ve worked with mobile, internet, PC, and utility-related concerns, helping customers resolve technical issues, process payments, and manage their accounts. My strengths include clear communication, problem-solving, and building rapport with customers. I’m highly adaptable, tech-savvy, and quick to learn new tools like CRM systems, chat platforms, and billing systems. I also have experience pitching products and services while ensuring excellent customer satisfaction. Recently, I’ve been handling remote support tasks, including admin work, client communication, and data entry, which enhanced my virtual assistance skills. I’m committed to delivering high-quality service in every task assigned to me.

I worked as a collections specialist handling past due balances from clinics and hospitals in relation to the software lab services we provided. My role involved reaching out to medical facilities to follow up on unpaid invoices, clarifying billing concerns, and negotiating payment arrangements when needed. I ensured that all communications remained professional and aligned with company policy, while also maintaining a good relationship with clients. I also coordinated with internal teams for account reconciliation and made sure that payment records were updated accurately in our system. This role helped strengthen my communication, problem-solving, and account management skills — especially when dealing with sensitive financial matters.

I have several years of experience providing technical support to customers over the phone, chat, and email. I’ve assisted clients with troubleshooting mobile phones, laptops, desktop PCs, internet connectivity, and pocket Wi-Fi issues. My role involved guiding customers step-by-step through resolving device errors, app malfunctions, network problems, and configuration settings. I’ve worked with both consumer and business users, ensuring all concerns are addressed clearly and efficiently. I also helped with device setup, system updates, software support, and account-related technical inquiries. I’m confident using ticketing systems, remote access tools, and CRMs to manage and document each case accurately. My approach combines technical know-how with strong communication skills, allowing me to resolve issues while keeping the customer experience smooth and stress-free.

I have solid experience in both inbound and outbound sales, offering products and services based on customer needs. My responsibilities included identifying sales opportunities, explaining product features, handling objections, and closing deals — all while maintaining a positive customer experience. In my previous roles, I pitched services such as protection plans (like Asurion), utility add-ons, and other relevant offers. I consistently met and exceeded sales targets while ensuring the customer fully understood the value of what they were getting. My sales approach is consultative — I focus on listening, building rapport, and matching the right solution to the customer’s concern, resulting in high conversion and retention rates.