I am looking for any job related to researching, transcribing, emailing, social

Overview

Looking for full-time work (8 hours/day)

at $0.95/hour ($181.82/month)

College Graduate

Last Active

January 5th, 2011 (5647 days ago)

Member Since

August 9th, 2010

Profile Description

I have been working in a call center for a year now and I handle inbound/outbound calls and emails.
Here are my skills:
Answering incoming calls, faxes, postal mail and emails relating to the programs supported
? Provides information about the programs supported to enable customers to access the programs and the associated benefits
? Identifies customer requirements and ensures that they are answered or routed through to the appropriate support area
? Manages customer escalations and ensures that these are answered, tracked and escalated as required. Escalates issues outside of service boundaries when a resolution is unable to be confirmed
? Performs all procedures accurately including following Microsoft call flows, work processes, data entry requirements and complaint management processes.
? Provides call backs and or call downs to subscribers and partners as required.
? Follows correct processes and procedures for changes in Microsoft supplied tools as required.
? Provides a high level of professional and competent customer service and is able to communicate effectively with customers.
? Ensures that activities and tasks required are performed and or documented in Microsoft tools where provided
? Demonstrates a strong customer service orientation and takes responsibility to ensure customers are satisfied.