I am a highly skilled Customer Service and Sales Representative with over 6 years of experience in the Telco industry, specializing in handling inbound/outbound calls, resolving customer concerns, upselling services, and delivering top-notch client satisfaction.
For the past 4 years, I have worked as a Cold Caller for US-based Solar and Real Estate company, where I focused on lead generation, appointment setting, and sales prospecting. I have successfully booked appointments with decision-makers, nurtured leads through strong rapport-building, and consistently hit performance targets in competitive markets.
Key Expertise :
Customer Service (Telco, Technical & Billing Support)
Outbound Sales & Upselling
Cold Calling (Solar & Real Estate – US Market)
Lead Generation & Appointment Setting
CRM Tools (Calltool, & Enzo)
Excellent English Communication (Neutral Accent)
Target-Driven, Professional, and Reliable
I am confident that my proven track record in customer service, sales, and cold calling makes me a valuable asset for businesses seeking a high-performing virtual professional who can deliver results.
Experience: 1 - 2 years
Real Estate Cold Calling and Lead Generation Specialist with 1 year of focused experience under the same US-based company where I worked for 4 years in sales and appointment setting. Skilled in prospecting, qualifying leads, and booking appointments with property buyers, sellers, and investors.
Experience: 5 - 10 years
Customer Service & Sales Specialist with 6+ years of experience in the Telco industry, skilled in handling inbound and outbound calls, resolving technical and billing concerns, and driving sales through upselling and cross-selling. Proven ability to deliver excellent customer satisfaction while consistently meeting and exceeding sales targets in a fast-paced environment.
Experience: 5 - 10 years
Customer Service Specialist with about 6 years of experience in the Telco industry, skilled in handling inbound and outbound calls, technical support, billing inquiries, and upselling services. Proven track record of delivering excellent customer satisfaction, resolving complex issues efficiently, and meeting performance targets in a fast-paced environment.
Experience: 2 - 5 years
Cold Calling and Lead Generation Specialist with 4 years of experience working for a US-based company. During this time, I handled multiple campaigns including Solar (2 years), Real Estate (1 year), Roofing (3 months), Water Filtration (2 months), and HVAC (3 months). Skilled in appointment setting, prospect qualification, and building rapport with homeowners and business decision-makers across diverse industries.
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