Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $4.16/hour ($800.00/month)

Bachelors degree

Last Active

June 27th, 2026 (today)

Member Since

February 21st, 2022

Profile Description

Dedicated Customer Service Representative with a proven track record of delivering exceptional customer experiences and driving measurable results. Bringing 2 years of experience handling 60+ daily customer inquiries across non-voice channels, including SMS, social media, chat, and email. Consistently maintained a 90% or above customer satisfaction rating while exceeding performance benchmarks for response time and resolution. Skilled in CRM platforms such as Zendesk, Recharge and Shopify, with a strong history of managing high-volume accounts, streamlining ticket management, and ensuring efficient issue resolution.

Core Skills & Expertise

Multichannel Support: Deliver prompt, friendly assistance via non-voice domains such as chat, email, SMS, and social media.

Order & Returns Management: Efficiently handle orders, returns, refunds, and reshipments while following company policies.

Conflict Resolution: Resolve issues independently, de-escalate conflicts, and maintain high customer satisfaction.

CRM & Retail Tools: Experienced with Zendesk, Shopify, Slack, Recharge and ticketing systems.

Communication & Listening: Clear verbal and written communication to guide customers effectively.

SLA & CSAT Focused: Consistently meet service targets and improve satisfaction scores.

Team Collaboration: Work closely with cross-functional teams to enhance processes and knowledge sharing.

Adaptability & Problem Solving: Thrive in fast-paced environments, balancing tasks and resolving issues proactively.

Let’s elevate your business together. Shoot me a message! I’m ready to add value on day one.