Doing regular audits for voice/non voice interactions.
Has experienced in Telco and real estate accounts.
Created checklist on new QA forms that were used for possible fraud, short, transfer and long calls.
Assigned to do call analysis and reports.
Assigned to do internal certification for operations team leads.
Created training materials for new hired agents.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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