Jake

Customer Service - In bound Call taker- Virtual Assistant

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Overview

Looking for full-time work (12 hours/day)

at $9.15/hour ($2,640.00/month)

Bachelors degree

Last Active

June 24th, 2026 (2 days ago)

Member Since

February 17th, 2022

Profile Description

I bring over 14 years of combined customer service and dispatch experience to the table. I started my career with Linksys by Cisco, where I worked for 2 years providing customer support, assisting clients with technical issues and, when appropriate, recommending and selling routers that best suited their needs. This role honed my ability to combine problem-solving with persuasive communication, balancing customer satisfaction with company goals.
After that, I spent 12 years as an inbound call taker and locksmith dispatcher, where I:
Managed job tickets in CRM quickly and accurately.
Scheduled and coordinated customer appointments for urgent and routine services.
Handled phone calls, live chats, technician messages, and emails simultaneously, ensuring nothing was missed.
Supported technicians in the field with timely updates and clear communication.
These roles strengthened my ability to multi-task, stay calm under pressure, and maintain a high standard of professionalism in fast-paced, real-time environments. I’m confident in my ability to keep operations organized while ensuring every customer interaction is a positive one.
If you’re looking for someone who can communicate effectively, stay organized, and deliver results from day one, I’d be happy to support your team’s success.

Top Skills

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Office and Administration » Email Management

Other Skills

Office and Administration » Personal Assistant

Basic Information

Age: 43

Gender: Male

Website: Sign Up with Pro Account to View

Address: Davao City, Davao Del Sur

Tests Taken: IQ
Score: 135: DISC
Dominance: 32
Influence: 15
Steadiness: 31
Compliance: 23: English
B2(Upper Intermediate)

Government ID: Sign Up with Pro Account to View

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