I am a business operations and leadership professional with over 13 years of experience in the BPO industry, supporting senior leadership in executing strategic initiatives, optimizing operations, and driving organizational growth. Throughout my career, I have worked closely with executives to coordinate projects, streamline processes, and ensure that key priorities are executed effectively across teams.
My experience includes managing complex initiatives, such as supporting the launch of a second operational site that scaled to over 700 employees. This required strong project coordination, stakeholder communication, and the ability to keep multiple teams aligned with leadership objectives. I am comfortable managing high-level priorities, tracking deliverables, and ensuring that critical projects move forward on schedule.
In addition to my operational experience, my background in Learning and Leadership Development has strengthened my ability to communicate with diverse stakeholders, facilitate collaboration, and support leaders in building high-performing teams. I am highly organized, proactive, and skilled in using CRM systems, productivity platforms, and collaboration tools to manage information, track progress, and support executive decision-making.
Experience: 5 - 10 years
7 years in the Learning and Development Team Project Management, Email and Calendar Management Training and Delivery Content Creation Administrative Task
Experience: 5 - 10 years
2.5 years Customer Service Representative for At&t Mobility 2 years Customer Service Representative for Hewlett Packard 3 years Email and Chat Support for Hewlett Packard 3 years Resolutions Specialist for Hewlett Packard
Experience: 2 - 5 years
Research on Deal-Ready Private Company Data, Private Equity and Venture Capital, Investment Banks, Executive Search, Employment Tracking, and Custom Research Requests.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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