STR Guest Communication Manager | Customer Service Pro | Airbnb STR

Overview

Looking for full-time work (8 hours/day)

at $7.45/hour ($1,440.00/month)

Associates degree

Last Active

July 2nd, 2026 (7 days ago)

Member Since

February 15th, 2022

Profile Description

A results-driven and a former Subject Matter Expert (SME) at Airbnb with proven institutional knowledge of product policies, complex resolutions, and service excellence.

My core specialization is advanced technical troubleshooting and complex case management. I served as a Tier 2 Technical Specialist for Google (Nest Thermostat and Google Play Store), where I managed high-priority escalations and resolved challenging hardware/software issues, consistently improving client trust and service quality.

I excel at turning difficult situations into high CSAT scores through effective communication, empathy, and rapid system learning. I have deep expertise in:
Complex Dispute & Case Resolution: Proven ability to investigate policy disputes, conduct in-depth analysis, process complex claims/refunds, and manage high-stakes escalations (4+ years experience in Resolutions Case Management).
Property Management Operations: Hands-on experience managing end-to-end property operations, including guest bookings, service requests, vendor coordination, and maintenance logistics.

Technical Proficiency: Expert in using various CRM/Ticketing platforms and proficient in Google Workspace for data entry and reporting.
Sales Support: Skilled in outbound calling, lead qualification, and appointment setting to build robust sales pipelines.

Seeking a long-term, remote partnership where my specialized technical knowledge and proven ability to deliver high-CSAT, end-to-end customer success can immediately contribute to your performance targets.