Customer Support: Handled inbound inquiries, resolved account issues, and delivered timely, accurate information to ensure client satisfaction.
Fraud Investigation: Investigated unauthorized transactions, fraud applications, and stolen cards; collaborated with compliance and risk teams to strengthen fraud prevention measures.
Title Conveyance: Prepared and reviewed deeds, mortgages, and re-conveyance documents; updated internal systems to ensure accurate transfer of property ownership.
Stakeholder Communication: Coordinated with owners, title agents, and business partners to resolve documentation issues, improving efficiency and strengthening relationships.
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