Charmaine

Quality Analyst/Customer Service/ Fraud & Disputes Specialist

With Timeproof

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Overview

Looking for part-time work (4 hours/day)

at $9.96/hour ($960.00/month)

Bachelors degree

Last Active

July 5th, 2026 (3 days ago)

Member Since

February 13th, 2022

Profile Description

I am a reliable and detail-oriented professional with 12 years of overall customer service experience, including 2 years as an Email and Chat Support Specialist and 8 years as a Quality Analyst.

My background allows me to both handle customer interactions and ensure quality and accuracy in written communication. I am experienced in responding to customer emails and chat messages, maintaining a professional and consistent tone, following templates and guidelines, and ensuring customer concerns are addressed clearly and correctly.

As a Quality Analyst, I regularly reviewed email,calls and chat interactions to check for accuracy, clarity, and compliance with guidelines. This has strengthened my attention to detail, ability to follow instructions, and eye for quality—skills that I bring into every task I handle.

I am organized, dependable, and eager to learn new tools and product details when training is provided. I take pride in delivering accurate, professional, and helpful communication and in supporting teams with consistent, high-quality work.