Results-driven and client-focused professional with over 10 years of experience in technical support, customer service, account management, and back-office operations within the BPO industry. Proven ability to manage high-volume workloads while maintaining accuracy, efficiency, and exceptional service standards. Experienced in healthcare support, including insurance verification and provider coordination. Strong skills in communication, leadership, problem-solving, and process improvement, with proficiency in CRM platforms, productivity tools, and video editing software. Recognized for adaptability, attention to detail, and a commitment to delivering operational excellence and positive client outcomes.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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