Workforce Management Specialist | Data Analyst | Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $8.26/hour ($1,600.00/month)

BS Computer Science

Last Active

July 16th, 2026 (7 days ago)

Member Since

April 26th, 2015

Profile Description

I have 10+ years of experience in workforce management, data analysis, operations support, and administrative work across call center and government environments.

I am a reliable, detail-oriented remote worker who can work independently with minimal supervision. I am comfortable managing multiple tasks and delivering accurate results on time.

Work Experience:
Remote ESA Researcher —

Data entry and table writing for ESA reports
Government portal research and records management
Document template population and invoicing

Team Leader — Reporting Analytics

Managed and mentored a team of reporting analysts for 2 years
Oversaw KPI scorecards, shrinkage reports, and attendance tracking

Reporting Analyst / Real Time Analyst / Scheduler

Built and maintained KPI scorecards, attendance, and shrinkage reports
Real time floor monitoring and workforce scheduling
Tools used: Salesforce, Genesys Cloud (PureCloud), Skyspeed

Call Center Agent

Inbound and outbound calls, chat and email support
Handled sales, repairs, warranties, and airline booking accounts

Administrative Aide — Government Office

Processed billing and food procurement papers
Drafted invitation and program letters
Facilitate programs and events

Skills:

Microsoft Excel, Google Sheets, Salesforce, Genesys Cloud, Skyspeed, QuickBooks, Data Entry, Canva, Reporting, Workforce Management, Administrative Support, Customer Service