Legal Assistant (Personal Injury) | Settlement Negotiator| Case Coordinator | De

I work as a Legal Virtual Assistant for a US-based personal injury law firm, focusing on settlement coordination and negotiations. I communicate directly with insurance adjusters to process offers and send demand letters based on attorney guidance. I collaborate closely with attorneys, case managers, and support teams (medical records, property damage, and claims) to move cases forward efficiently. I also handle inbound and outbound client and adjuster calls using RingCentral, ensuring accurate documentation and timely follow-ups.

I provide reliable and empathetic customer support by actively listening to client concerns and responding professionally. My background in psychology helps me communicate clearly, build rapport, and handle sensitive situations with care. I am committed to delivering positive client experiences through timely responses, problem-solving, and maintaining a supportive and respectful approach.

I have strong communication skills developed through daily interaction with insurance adjusters, attorneys, and clients. I handle high volumes of inbound and outbound calls, ensuring clear, professional, and efficient conversations. I am experienced in using RingCentral for call management and logging, and I consistently maintain accurate records of all communications to support case progress.

I handle high-volume outbound and inbound calls in a US-based personal injury law firm. I communicate directly with insurance adjusters to negotiate settlements, discuss offers, and present counter-demand amounts based on attorney guidance. I ensure all calls are conducted professionally and with clear objectives to move cases forward efficiently. I use RingCentral for call handling and accurately document all interactions in call logs for proper case tracking and follow-ups.

I have hands-on experience in negotiation within a US-based personal injury law firm, working directly with insurance adjusters to reach fair settlement agreements. I present demand amounts and counteroffers based on attorney guidance, using logical reasoning and supporting medical documentation to justify claims. I actively follow up on pending offers, handle objections professionally, and aim to move cases toward timely resolution. My approach combines clear communication, attention to detail, and persistence to achieve favorable outcomes for clients.