Overview

Looking for full-time work (8 hours/day)

at $4.96/hour ($960.00/month)

High school diploma

Last Active

July 2nd, 2026 (23 days ago)

Member Since

February 7th, 2022

Profile Description

Medical Virtual Assistant
Insurance Verification | Prior Authorization | Scheduling | HIPAA-Compliant | Supporting U.S. Clinics
I help doctors and clinics focus on what matters most — patient care — while I handle the administrative work behind the scenes.
With several years of experience supporting U.S. healthcare providers and insurance carriers like UnitedHealth Group and UMR, I specialize in:

* Insurance Verification & Eligibility Checks
* Prior Authorizations for Medications, Imaging & Procedures
*Appointment Scheduling & Follow-ups
*HIPAA-Compliant Patient Communication & Documentation
Healthcare Experience

Medical Virtual Assistant – Small Private Practice

March 28, 2025 – Present | 1–2 hours/day
Supporting a U.S.-based physician in a solo private practice
-Manage appointment scheduling, medication orders, and patient coordination
-Handle voicemail, fax communications, and update CCM (Chronic Care Management) notes
-Maintain spreadsheets (e.g., last visit notes), send patient invoices, and make patient calls when needed
-Tools used: Tebra, Spruce, Accuhealth

Intake Specialist – UMR (NTT DATA Services)
UnitedHealth Group | May 2022 – Oct 2023

-Verified pre-auth requirements and created authorization cases
-Handled high-volume calls from hospitals, clinics, and providers
-Explained denial reasons and appeal options
-Tools: Avaya, RxClaim, Aerial, Jacada

Customer Service Rep – UMR (Optum Global Solutions)
UnitedHealth Group | June 2021 – April 2022

-Verified insurance eligibility and coverage
-Helped patients understand benefits, copays, and claims
-Guided members through provider search and appointment scheduling
-Tools: Avaya, RxClaim, Citrix | UHC Provider Portal

Customer Service Rep – Teleperformance (UHG Account)
Teleperformance Philippines | April 2019 – May 2021

-Took calls for insurance inquiries, eligibility checks, and benefit explanations
-Resolved billing concerns and guided patients with claims follow-up

*Detail-oriented | Reliable | Patient-centered
*Ready to support solo providers, group practices, and telehealth clinics
*Open to part-time or full-time VA roles with U.S.-based practices