Working in the BPO industry for over 6 years now made me familiar with the technologies being used in the United States. I've worked as a Sales Representative for an American
telecommunication company which enhanced my skills in presenting such products and achieving high conversion rate. Customer Service and Technical Support are also not new to me. I've spent more than 4 years providing technical support for american internet service providers and even american providers for bundled services (TV+Internet+Phone).
Aside from getting myself familiar with all these technologies, I also mastered the art of managing people. I am currently a Team Manager managing supervisors for a Technical Support program. I ensure that all development plans for almost 100 associates are in place. I also monitor the productivity of all the teams under my supervision.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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