Property Manager/ Bookkeeper/Course Creator/ Customer Service

Overview

Looking for full-time work (8 hours/day)

at $7.52/hour ($1,454.56/month)

Bachelors degree

Last Active

July 21st, 2026 (5 days ago)

Member Since

January 27th, 2022

Profile Description

I am a highly organized and reliable Virtual Assistant with over 3 years of experience in Short-Term and Long-Term Rental Property Management and more than 12 years of customer service experience.

As a Property Manager, I managed 160 properties in London and 50 properties across the United States, overseeing daily operations, guest communications, reservations, calendar management, check-ins/check-outs, maintenance coordination, and ensuring an exceptional guest experience from booking to departure.

I also worked as an Airbnb Resolution 2 (R2) Support Specialist for two years, handling complex guest and host concerns, reservation issues, refunds, claims, and escalations while maintaining a high level of professionalism and customer satisfaction.

In addition, I spent three years with Expedia Group as a Process Associate, supporting hotel partners and managing bookings across platforms including Airbnb, Vrbo, ---------- , and Expedia.

I am experienced in:

Property Management (STR & LTR)
Guest Communication & Customer Support
Reservation & Calendar Management
Airbnb, Vrbo, ---------- & Expedia
Hostaway, Guesty, Hospitable & AppFolio
PriceLabs & Channel Management
Maintenance & Cleaner Coordination
Check-in/Check-out Management
Administrative Support & Documentation
QuickBooks & Xero (Bookkeeping, Invoicing & Record Keeping)
Google Workspace & Microsoft Office
Canva, Meta Business Suite & Social Media Management

I am proactive, detail-oriented, and able to work independently with minimal supervision. I thrive in fast-paced environments, learn new systems quickly, and take pride in delivering outstanding customer service while keeping operations running smoothly. My goal is to help business owners save time, increase efficiency, and provide exceptional experiences for their guests.