A Dynamic Service Delivery & Operations Manager with 12+ years in BPO and remote VA team management. Proven success overseeing 350+ FTEs, driving SLA performance to 98%+, and boosting client satisfaction for Fortune 500 and SME clients. Skilled in remote team tools, process improvement (Lean Six Sigma), and client relationship building.
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: Less than 6 months
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
SEE MORE REAL RESULTS“We'll definitely continue to hire people using Onlinejobs because it has taken our agency to the next level”
- Marc Diez
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.