I currently work in a call center as a full time operations assistant supervisor for almost 2 years and 3 months on a customer service oriented and technical support line of business
my skills as an escalations reliever have made my english skills quite proficient and as a coach I handle at least 15 agents and prioritze their stats and metrics...I am goal oriented and would go the extra mile in resolving difficult customer situations pertaining to electronics, computer systems as well as skills in telemarketing
also in my line of business I do quality scores and calibrations for english proficiency metrics as part of our daily routine
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