Results-driven healthcare support and quality assurance professional with 9+ years of progressive experience in claims processing, appeals management services, customer service operations & quality audit for a leading health care insurance company. Working as a Quality Auditor in Accenture on end to end Audit Operations, Root Cause Analysis (RCA), Process Improvements and SLA compliance.
Well versed in managing healthcare claims, appeals validation and policy maintenance, data management and cross-functional work with onshore personnel as well medical reviewers. Detail-oriented, with strong analytical and problem-solving skills as well as the ability to enhance operational efficiency while ensuring top-notch quality of service delivery.
Proficient in Microsoft Office, Google Workspace, CRM tools, and administrative support functions. A dependable and adaptable professional committed to delivering accurate results, excellent client support, and continuous process improvement.
Additionally, I have set up a professional workspace equipped with a reliable computer, strong internet connection, printer, and headphones to ensure I have everything needed to efficiently meet my clients’ needs.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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