Erica

CUSTOMER/TECH SUPPORT

80 ID PROOF
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Overview

Looking for part-time work (4 hours/day)

at $3.00/hour ($264.00/month)

Associates degree

Last Active

April 23rd, 2024 (2 days ago)

Member Since

January 5th, 2022

Profile Description

I worked in the BPO Industry for 4 years as a Customer Service Representative in different Telco Accounts. I cater to billing, troubleshooting, and inbound calls. There, I developed my skills in how to deal with people at the same time my ability to multitask. My experience helped me improve my communication skills, manage my time, and provide excellent customer service. I was also trained to be part of the Quality Assurance Team and our tasks are to evaluate calls and provide feedback on how agents can improve in handling customers.  
Looking forward to discovering new skill sets for my career path.

Top Skills

Office and Administration » Translation

Customer Support » Phone Support » English Speaking

Other Skills

Customer Support » Technical Support

Basic Information

Age
26
Gender
Female
Website
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Address
LAPU-LAPU, CEBU
Tests Taken
IQ
Score:  112
DISC
Dominance: 54%
Influence: 20%
Steadiness: 14%
Compliance: 12%
English
C2(Advanced/Mastery)
Uploaded ID
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