Hi, I'm Erica. I support roofing businesses by helping ensure estimates are accurate, the scope is clear, and projects are ready to move smoothly from approval to production.
I bring 7+ years of combined experience in roofing operations support, customer service, and remote administrative work for U.S.-based companies. Over the past 3 years, I've worked closely with roofing teams as an Estimator Support and Roof Sketcher, focusing on accuracy, documentation, and clean handoffs between teams.
What I support in roofing workflows:
- Creating accurate roof sketches using aerial imagery (RoofSnap, Roofr, Nearmap, Google Earth)
- Reviewing and supporting manual estimate adjustments (materials, add-ons, fascia, partials, upgrades)
- Identifying missing details and clarifying the scope before estimates move forward
- Supporting routing and handoff between techs, estimators, and production teams
- Ensuring documentation is complete, organized, and production-ready
My role is not to manage projects or set final pricing, it's to support estimating accuracy, prevent scope gaps, and reduce rework before projects reach production.
Strengths I bring to teams:
- Roofing estimating support (residential & commercial)
- Quality assurance and documentation review
- Clear internal communication with reps and project teams
- Strong customer service background (phone, chat,
- Proactive, detail-oriented support without micromanagement
If you're looking for reliable roofing project support focused on accuracy, clarity, and workflow efficiency,
I'd be happy to connect and learn more about your process.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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