I help businesses stay organized, accurate, and efficient by supporting their daily operations and administrative processes.
I have experience in incident management, bookkeeping support, and administrative coordination. Previously, I worked with TaskUs where I handled high-volume incident tickets, prioritised urgent cases, and ensured proper routing and documentation. This role required strong attention to detail, structured workflows, and fast decision-making.
I also worked as an assistant bookkeeper where I managed financial records, reconciled transactions, and prepared financial summaries. In addition, I provided administrative support in an academic environment by managing records, coordinating with teams, and maintaining accurate documentation.
Here is how I can support your business:
• Administrative support and operations coordination
• Ticket triage and incident management
• Data entry and record management
• Financial record tracking and bookkeeping support
• Reporting and documentation
• Task tracking and workflow organization
Tools I work with include Google Workspace, Microsoft Workspace, Jira, QuickBooks, and task management systems.
I focus on accuracy, reliability, and clear communication so teams can focus on higher-value work while operations run smoothly.
Experience: 2 - 5 years
Communications Manager | Remote Manage day-to-day administrative and operational activities to ensure projects and team deliverables stay on track. Coordinate schedules, prioritize tasks, monitor follow-ups, and maintain clear communication across teams. Prepare action plans, organize documentation, and support leadership with executive and administrative functions.
Experience: 1 - 2 years
Incident Identification Team Specialist | TaskUs (Uber LOB) Review and route incident tickets accurately based on urgency, safety classification, and escalation requirements. Maintain detailed records while ensuring compliance with established processes and service standards. Utilize Jira, Bliss, and Google Workspace to support efficient workflow management and accurate case handling.
Experience: 1 - 2 years
Bookkeeping Support Maintain financial records by organizing transactions, recording receipts, reconciling accounts, and updating accounting systems. Experienced in using Xero Accounting Software and continuously expanding knowledge in QuickBooks Online to support accurate reporting and efficient bookkeeping processes.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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