Administrative and Operations Specialist

Overview

Looking for full-time work (8 hours/day)

at $4.57/hour ($880.00/month)

High school diploma

Last Active

June 26th, 2026 (today)

Member Since

December 10th, 2021

Profile Description

Ecommerce Shopify Dropshipping | Customer Support | Billing Specialist (Chat, Email, Ticketing system)

I am a Customer Support & E-Commerce Specialist with over 3 years of BPO and remote work experience, providing multi-ch ---------- el support and handling escalations across retail, e-commerce, car rental, and education industries.

My background spans frontline support, subscription management, billing resolution, and e-commerce operations, including Shopify pre and post-purchase support. I have also handled corporate escalations and sensitive complaints, such as Better Business Bureau (BBB) cases.

Experience Highlights:

Education Subscriptions & Book Rentals:

 Assisted students for a global educational technology platform offering subscriptions and textbook rentals. Supported account access, billing inquiries, and service-related issues across phone, chat, and email. Collaborated with internal teams to escalate bugs and share product insights that improved the overall student experience.

Billing Vendor & Corporate Escalations: 

Supported the billing and corporate escalation team of a U.S.-based client, working directly with their in-house team. Provided real-time assistance to frontline CSRs through ticketing systems, located and verified customer accounts, processed adjustments and refunds, and investigated fraud-related cases. Personally handled sensitive complaints, including BBB cases, ensuring compliance, accuracy, and timely resolution.

Fashion Brand / Shopify E-Commerce:

Supported a fashion brand’s online store built on Shopify, providing assistance with pre- and post-order concerns such as order issues, shipping ---------- ys, product questions, and other common e-commerce concerns. Processed discount codes, store credits, and refunds, ensuring accurate and timely resolutions. Offered personalized product recommendations to enhance the customer shopping experience.

Retail / E-Commerce: 

Supported one of the largest U.S. department store chains with online shopping assistance. Handled product inquiries, order placement, payments, refunds, returns, and account updates. Coordinated with logistics teams to verify or update shipping details and promoted loyalty programs to improve customer experience.

Car Rental Reservations: 

Provided customer support for three of the top international car rental brands. Guided customers through the reservation process, managed bookings, modifications, and cancellations, and clearly communicated rental terms, deposits, and policies. Coordinated with airport and city branches to confirm vehicle availability and escalated complex concerns for timely resolution.

Expertise & Capabilities:

- Shopify Store & E-Commerce Support
- Manual Order Fulfillment & Supplier Coordination
- Returns, Exchanges, Refunds & Store Credit Processing
- Customer Service & Escalation Management
- Billing Resolution & Fraud Investigation Support
- Multi-Ch ---------- el Support (Email, Chat, Phone, CRM)
- Documentation & Process Alignment

I bring professionalism, empathy, and accuracy to every interaction, ensuring customer satisfaction while protecting business integrity. Whether you need someone to handle day-to-day support or take ownership of complex escalations, I can help deliver results.