Customer Service Representative | Virtual Assistant 

Overview

Looking for full-time work (8 hours/day)

at $4.65/hour ($896.00/month)

Bachelors degree

Last Active

June 29th, 2026 (9 days ago)

Member Since

December 6th, 2021

Profile Description

I am a dedicated and detail-oriented Customer Service Associate with over 4 years of experience providing exceptional customer support and administrative assistance in healthcare settings. I have worked remotely with clients based in Canada and the United States, handling patient communications, appointment scheduling, and clinic coordination for both eye care and dental practices.

My experience includes using tools such as Intercom, Google Sheets, and Dentrix Ascend to manage appointments, maintain accurate patient records, and ensure smooth daily operations. As a Dental Coordinator Assistant, I worked closely with hygienists and clinicians in New York-based dental practices, confirming appointments, sending reminders, following up with patients, tracking ETAs, and completing end-of-day administrative tasks.

I am highly organized, dependable, and skilled at managing multiple responsibilities while maintaining excellent customer service standards. I am comfortable working independently in a remote environment, communicating professionally with patients and healthcare teams, and ensuring that schedules and workflows run efficiently.

Key Skills:
• Customer Service & Patient Support
• Appointment Scheduling & Confirmation
• Dental & Eye Clinic Coordination
• Phone, Email, and Virtual Communication
• RingCentral, Optomap, Dentrix Ascend
• Google Sheets & Data Entry
• Calendar Management
• Patient Follow-ups & Reminders
• Administrative Support
• Time Management & Multitasking

I am committed to delivering excellent service, building positive client relationships, and contributing to the success of healthcare practices through efficient and professional support.