Technical Assistant | Vendor Management | Shopify Support | Executive Assistant

I worked as a Technical Support Representative for AT&T U-verse, one of the largest telecommunications providers in the United States. In this role, I assisted customers with internet, phone, and TV services by diagnosing technical issues, providing effective troubleshooting solutions, and ensuring a seamless customer experience. This experience strengthened my ability to handle complex technical concerns, communicate clearly with customers of varying technical backgrounds, and provide professional support in a fast-paced environment.

I worked as a customer service representative in one biggest telecommunication company in the US which is AT&T. I supported different services including internet, phone and tv services. We do hard selling as well of phone plans.

Provided comprehensive executive support by managing calendars, coordinating meetings, handling email correspondence, preparing documents, and assisting with daily administrative operations to improve efficiency and productivity.

Managed Shopify e-commerce operations, including product inventory, updates, order processing, customer support such as return and refunds, and store maintenance to ensure a seamless online shopping experience.

Managed appointment scheduling and coordinated with accreditation teams and technicians to ensure timely service delivery, smooth operations, and a positive client experience.

Utilized Microsoft Excel to organize and analyze data, generate reports, track key performance metrics, and maintain accurate records through the use of spreadsheets, formulas, and data management tools.

Managed and organized email communications by prioritizing messages, responding to inquiries, coordinating follow-ups, and maintaining timely and professional correspondence.

Assisted with social media management by creating content, scheduling posts, responding to messages, and maintaining active engagement across platforms.

Conducted quality reviews and process evaluations to ensure compliance with company standards, improve operational efficiency, and maintain service excellence.

Performed data entry and database management tasks, ensuring information was accurate, up-to-date, and efficiently organized to support business operations.