I am a results-driven Human Resources professional with over 7 years of combined experience in HR operations, employee relations, and customer service within the BPO industry. My career began in technical support and customer care, where I built a strong foundation in client interaction, issue resolution, and performance excellence.
Currently serving as a Senior Human Resource Generalist (HR Business Partner) at Foundever, I have successfully managed multiple partner accounts, driven employee engagement initiatives, and supported leadership teams in aligning people strategies with business goals. I am skilled in communication, conflict resolution, data-driven decision-making, and process improvement.
I thrive in fast-paced environments and take pride in delivering exceptional support—whether to employees, customers, or management. With my background in both HR and customer service, I bring a well-rounded, people-first approach to every role I take on.
Core Skills:
Customer Service & Technical Support
Employee Relations & Engagement
Policy Administration & Compliance
Leadership Coaching & Development
HR Reporting & Analytics
Communication & Conflict Resolution
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