Customer Service/Sales representative/ Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

August 15th, 2024 (27 days ago)

Member Since

November 16th, 2021

Profile Description

<!--[if !supportLists]-->·Experienced Customer Service Professional:
6 years in the BPO industry, including roles in customer service, sales,
technical support, and administrative tasks.  

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<!--[endif]--><!--[if !supportLists]-->· E-commerce Expertise: Skilled in managing
customer interactions and product listings, with hands-on experience in
servicing Amazon US, UK, and Canada, assisting Verizon Wireless
customers, as well as Ebay customers.

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<!--[endif]--><!--[if !supportLists]-->·  Technical Proficiency: Advanced in using
tools such as MS Office, Google Applications, CRM tools, and various
communication platforms including Zendesk, HubSpot, and Slack.

<!--[endif]--><!--[if !supportLists]-->·Leadership and Supervision: Proven
ability to lead and manage teams, handle escalated calls, and provide effective
training and support. Multichannel Communication: Experienced
in responding to customer inquiries through multiple channels including phone,
email, and social media.
Detail-Oriented and Analytical: Strong
organizational skills with a focus on accuracy, problem-solving, and data
management.
Adaptable and Fast Learner: Quick to
adapt to new tools and technologies, with a continuous drive for learning and
improvement.
Upselling and Billing Expertise:
Successfully upsold products and services, and managed billing inquiries,
processing payments, and handling billing-related issues.
Technical
Support: Provided comprehensive technical support, addressing and resolving
technical issues and ensuring customer satisfaction.
Skilled in Data Management: Extensive
experience with CRM tools, MS Office, Google Applications, and other relevant
software.
Social
Media Engagement: Managed reviews and customer engagement on Instagram,
Pinterest, and Facebook, enhancing brand presence and customer interaction.
Detail-Oriented
and Analytical: Strong organizational skills
with a focus on accuracy, problem-solving, and data management.
Technical Proficiency: Knowledgeable in
Zendesk, Slack, GSuite, Microsoft products, HubSpot, Maropost Commerce Cloud, Asana, LiveEngage and other tools relevant to customer support and data management.
Language Skills: Proficient in English
and Basic Spanish, with strong written and verbal communication abilities.