I offer over 20 years of experience in the BPO industry, including a 14-year tenure at a major global firm. My professional roots go back to my time as a Student Assistant at Ateneo de Davao, where I learned the value of a quiet, disciplined work ethic.
I am now intentionally transitioning into a stable, non-voice dayshift role in the areas of writing, transcription, or data support. I am a reliable, self-managed worker who enjoys the process of getting the details right. I maintain a typing speed in the 60+ WPM range with 100% accuracy, ensuring that all work is completed clearly and correctly.
I am looking for a steady, long-term environment where I can contribute my experience and disciplined work ethic to help your team succeed behind the scenes.
TECHNICAL INFRASTRUCTURE & RELIABILITY
Primary Internet: Wired PLDT Fiber.
Power Backup: Greenfield 300W LFE Power Station (LiFePO4). This ensures 100% uptime for my laptop and router during local power outages.
NOTE
Please disregard the "Schedule Preference" sidebar on this profile. Due to a platform glitch, it incorrectly displays afternoon/evening hours. I am 100% available and specifically looking for AU Dayshift / Morning hours (Phil Time). Thank you.
DOWNLOAD FULL CV:
Experience: 10+ years
High-accuracy documentation of digital correspondence and voice logs. Expert in data verification and maintaining 100% integrity for global BPO operations.
Experience: 10+ years
Providing comprehensive back-office support, including document control, quality assurance, and instructional design for 14+ years in a global firm.
Experience: 10+ years
14 years of experience providing training and back-office support for global BPO teams. Conducted regular audits and calibrations to ensure communications met strict brand standards and professional benchmarks.
Experience: 10+ years
Certified Professional Typist (62 WPM / 100?curacy) specializing in clear, professional English for business correspondence and instructional materials.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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