Detail-Oriented Virtual Assistant | Data Entry Specialist |

I have experience in admin data processing from my previous role as a Customer Service Representative handling hotel reservations. I regularly managed booking data, updated customer records, processed payments, and ensured accurate entry into CRM systems. I'm skilled in using Excel and other office tools to maintain organized, error-free records, and I’m confident working with large volumes of data efficiently and accurately.

I have over 2 years of experience in customer service, specifically handling hotel reservations. I communicated with customers via phone, email, and chat to assist with bookings, resolve issues, and ensure a smooth experience. I’m skilled at handling inquiries professionally, staying calm under pressure, and delivering clear, friendly communication to build trust and satisfaction.

I have experience managing calendars for both teams and individuals in a fast-paced customer service environment. I scheduled client appointments, coordinated meetings, sent reminders, and handled rescheduling requests to avoid conflicts. I'm comfortable using tools like Google Calendar and Outlook, and I ensure all entries are accurate and up to date to keep operations running smoothly.

I have experience in data gathering through my work in customer service, where I collected and verified client information for hotel reservations. I also performed basic research and compiled data for reports and internal records. I’m skilled at locating accurate information, organizing it clearly, and ensuring it’s relevant and complete for decision-making or follow-up tasks.