General Virtual Assistant | Lead Manager

Overview

Looking for full-time work (8 hours/day)

at $5.79/hour ($1,120.00/month)

Bachelors degree

Last Active

July 6th, 2026 (19 days ago)

Member Since

November 11th, 2021

Profile Description

I worked as a Customer/Technical Support Representative in a BPO Company for 7 years.
As a Customer Service Representatives I am responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound sales.
I handles incoming or outgoing customer calls for a business, handle account inquiries, customer complaints or support issues.
I have good qualities like active listening, empathy, problem-solving and communication.
As Technical Support Representative I am the one who provides answers to questions from customers regarding use and trouble-shooting of equipment, usually over the phone.
I have this excellent problem-solving skills, the capacity to work well within a team, logical thinking and expert knowledge in how operating systems and software works.
I can communicate with clients via phone calls, emails, web chat or face-to-face interaction to provide step-by-step solutions effective in resolving hardware or software problems.
Appointment Setter
Creating interest in goods and services and seeking a sale or agreement to a sales appointment.
Working from scripts and lists of contacts to promote goods and services by telephone.
Arranging processing and dispatch of product samples, information kits and brochures to customers.
Recording notes for follow-up action and updating marketing databases to reflect changes to the status of each customer.
Reporting issues raised by contacts to managers.
Maintaining statistics of calls made and successes achieved.
Submitting periodic reports on telemarketing activities and results.
Receiving calls and providing information and basic customer support.