Technical Support Specialist | SaaS, POS & eCommerce | Tier 1-2 Troubleshooting,

Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

Bachelors degree

Last Active

June 24th, 2026 (2 days ago)

Member Since

November 7th, 2021

Profile Description

Technical Support Specialist with 4+ years across SaaS, eCommerce, telecommunications, and logistics, currently providing Tier 1-2 support for a New Zealand-based POS and online ordering platform (Book N Order). I troubleshoot hardware, software, and network issues for restaurant clients — from receipt/kitchen printers and Android POS devices to LAN/Wi-Fi connectivity and EFTPOS integrations — while managing digital menus, ordering workflows, and platform accuracy via Retool.
Before this, I spent two years delivering Tier 2 technical support for T-Mobile USA through iQor, handling 200+ complex resolutions monthly including eSIM activations, IMEI/ICCID validations, and multi-line account configurations, alongside billing disputes and account restoration. I've also supported eCommerce operations (returns, refunds, order tracking) and customer service at scale (50+ daily contacts, 85% first-contact resolution).
What I bring to your team:

Root cause analysis for hardware, software, network, and POS/printer issues
Remote troubleshooting via AnyDesk, Zoom screen-share, and live chat
CRM/helpdesk fluency: Zoho Desk, Zoho CRM, Salesforce, Retool, ClickUp
Clear written and verbal communication with merchants, customers, and internal teams
Documentation-driven process improvement and knowledge base contributions

Reliable home office setup (Ryzen 7, 16GB RAM, dual ISP 100Mbps with backup) and flexible across NZT, EST, and PST schedules.