Resourceful and detail-oriented professional with a strong background in customer service and data management for major telecommunications accounts (DirecTV, AT&T, Verizon, T-Mobile) with a combination of intense typing efficiency with strong empathy to resolve technical, billing, and account concerns while exceeding performance goals. Successfully ran my own retail clothing business, acting as both a Social Media Manager and Virtual Assistant — handling content creation, administrative support, and client coordination. Skilled in Canva, Excel, and efficient process organization, with the ability to adapt quickly to diverse roles.
Experience: 1 - 2 years
Provided fast, high-accuracy support for major telecom accounts (DirecTV, AT&T, Pure Voice, T-Mobile), combining intense typing efficiency with strong empathy to resolve technical, billing, and account concerns while exceeding performance goals.
Experience: 6 months - 1 year
Managed and grew my own retail clothing business by handling all social media platforms, creating content, and boosting sales through strategic promotions and sponsored ads—delivering fast, accurate work with strong customer empathy.
Experience: 6 months - 1 year
Managed my own retail clothing business while providing virtual assistance—handling customer inquiries, order processing, and social media tasks with fast, accurate typing and strong empathy to ensure excellent client experience
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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