Automotive BDC Specialist | Appointment Setter | Customer Support Specialist

With over 5 years of hands-on experience managing CRM platforms, I specialize in keeping leads organized, pipeline stages updated, and automation workflows running smoothly. I have extensive experience using major CRMs, and set up automated follow-up sequences. My disciplined approach ensures zero lead leakage, allowing sales teams to focus purely on closing deals.

Seasoned customer support professional with over 5 years of experience delivering world-class service across email, chat, and phone channels. Proven track record of resolving complex customer issues, improving customer satisfaction (CSAT) scores, and managing critical escalations with empathy and efficiency.

Highly experienced automotive appointment setter dedicated to keeping sales floors and service bays busy. Proven track record in lead qualification, dealership CRM management, and script optimization to maximize customer engagement and appointment show rates.

Experienced in managing domestic and international flight reservations, processing bookings, and handling itinerary modifications or cancellations. Proficient in navigating GDS platforms or booking engines while ensuring high accuracy and a smooth customer experience.

Experienced in handling hotel reservations, managing guest inquiries, and processing bookings with high accuracy. Familiar with checking availability, handling cancellations, and resolving scheduling conflicts efficiently to ensure a seamless guest experience.

Experienced in managing domestic and international flight reservations, processing bookings, and handling itinerary modifications or cancellations. Proficient in navigating GDS platforms or booking engines while ensuring high accuracy and a smooth customer experience.