Global Compliance Officer

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Associates degree

Last Active

July 8th, 2026 (2 days ago)

Member Since

October 22nd, 2021

Profile Description

Airbnb Operations Manager | Guesty • OwnerRez • PriceLabs • Breezeway | Guest Experience Expert

I am a Guest Experience and Operations Manager with 15+ years of professional experience across Airbnb and vacation rental management, customer service, compliance, fraud prevention, recruitment, and business operations.

Over the past several years, I have specialized in short-term rental operations, supporting property managers, real estate professionals, and vacation rental companies throughout the United States. I help businesses deliver exceptional guest experiences while ensuring day-to-day operations run efficiently behind the scenes.

My experience includes managing guest communication, reservations, booking modifications, escalations, refunds, maintenance coordination, cleaner scheduling, vendor management, listing optimization, and operational support across multiple properties and booking platforms.

I am highly experienced with:

• Guesty
• OwnerRez
• PriceLabs
• Breezeway
• ----------
• Notion
• ClickUp
• Google Workspace
• Microsoft Office
• Airbnb
• VRBO
• ----------

Prior to hospitality operations, I spent nearly eight years as a Global Compliance Officer, leading compliance monitoring, fraud investigations, audits, risk management, quality assurance, reporting, and process improvement initiatives. This experience developed my attention to detail, critical thinking, professionalism, and ability to handle complex situations.

My areas of expertise include:

• Airbnb & Vacation Rental Operations
• Guest Experience Management
• Guest Communication (Phone, Email, Chat & SMS)
• Reservation & Calendar Management
• Guesty & OwnerRez Management
• PriceLabs Revenue Management
• Breezeway Operations & Task Management
• Maintenance & Vendor Coordination
• Escalation Handling & Service Recovery
• Listing Optimization
• Property Management Support
• Recruitment & Candidate Screening
• Compliance Monitoring & Fraud Investigation
• SOP Development & Process Improvement
• Team Coordination & Staff Onboarding
• Administrative Support & Reporting

I am proactive, highly organized, dependable, and comfortable working independently. I take ownership of my work, communicate effectively, and focus on creating positive outcomes for both guests and clients.

If you're looking for someone who can manage operations, support guests, solve problems, and help your business grow, I would welcome the opportunity to contribute to your team.