Short-term Rental Virtual Assistant - Guest Services Support

✔ Guest Communication & Customer Service - Handling rate enquiries, bookings, and guest concerns - Providing check-in/check-out instructions - Responding promptly to guest messages and calls - Managing customer feedback and complaints ✔ Reservation Management - Managing booking platforms (Airbnb, Booking.com, Vrbo, Expedia, etc.) - Updating availability calendars and pricing - Processing cancellations and modifications - Rate preparation for direct booking or agencies inquiries ✔ Property Coordination - Scheduling housekeeping and maintenance - Ensuring properties are guest-ready - Coordinating with local vendors ✔ Administrative & Financial Tasks - Handling invoices, refunds, and payment tracking - Keeping reservation records and reports - Assisting with financial reconciliation ✔Tech-Savvy - Using channel management and booking software (Eviivo, Hostaway, Tokeet, Hostfully, Avantio and Guesty) - Using Asana to organize and track tasks, deadlines, and projects and provides a clear workflow for managing short-term and long-term rental operations - Using Slack for real-time messaging and communication within team and keep discussions organized with different channels ✔Marketing & Listing Optimization - Updating photos and amenities for better visibility - Managing promotions and discounts - Designing content for Social Media posting ✔Administrative Support - Data entry and Database management - File organization and management - Meeting coordination and minutes taking - Document preparation, proofreading and editing - Presentation creation

Ability to sort, organize and manage emails based on its importance and urgency thru filtering or applying rules and flags per email. Responding to emails promptly with etiquette.

Creating multimedia content. Conducting audience research. To manage and oversee a social media account and scheduling of posting content. Analyzing strategies to increase engagements. Responding to followers messages or inquiries.

Proper managing of tasks and developing different resources to sustain the good flow of the business. Handling of client and providing support for every projects.

Proactively verifying data through comparison of data and system. Reviewing data discrepancies and accuracy. Collecting precise data and retrieval. Creating and maintaining customer accounts. Regularly update of records. Handling of confidential information and data.

Effectively receive and convey information, ideas and messages in ways that are powerful and appropriate to the situation. Can write and communicate in English.